TERMS & CONDITIONS

FIT FEMME BY JESS – TERMS & CONDITIONS AGREEMENT

By participating in any service provided by Fit Femme by Jess, you acknowledge that you have read, understood and agree to the following Terms & Conditions.

1. Memberships

  • Memberships are non-transferable and are for individual use only.

  • Membership fees are paid via weekly direct debit through Ezidebit.

  • An Ezidebit Direct Debit Request Form must be completed before your membership commences.

  • All direct debit fees, processing fees and payment terms are subject to Ezidebit’s Terms & Conditions.

2. Personal Training Sessions

  • Appointment reminders will be sent via SMS the day before your scheduled session. Clients are required to respond to confirm, reschedule or cancel their appointment.

  • Cancellations made at the time of SMS confirmation will not incur a cancellation fee.

  • Late cancellations (the evening before or on the day of your appointment) and no-shows will be charged in full.

  • Genuine emergencies, including sudden illness, accidents or personal tragedy, may be considered at the discretion of Fit Femme by Jess.

  • Personal Training sessions are either 30 or 45 minutes in duration. Please arrive on time, as late arrival will reduce your session length.

  • Memberships may be paused for holidays for up to four (4) weeks per calendar year. While every effort will be made to accommodate your usual training time upon your return, your regular appointment may be reassigned during your absence.

3. Group Classes

  • A minimum of three (3) participants is required for a class to proceed.

  • Clients must book their class in advance through the online booking system or notify Jess directly.

  • Classes may be cancelled due to low attendance, coach illness, public holidays or planned business closures.

  • Cancellations made within 24 hours of the class or failure to attend will result in the class being forfeited.

  • Genuine emergencies, including sudden illness, accidents or personal tragedy, may be considered at the discretion of Fit Femme by Jess.

4. Children at Sessions & Classes

  • Children are welcome to attend Personal Training sessions and Group Classes where appropriate.

  • Parents and guardians are solely responsible for the supervision, behaviour and safety of their children at all times.

  • Infants who are not yet walking must remain securely strapped into their pram, capsule or carrier unless being attended to by their parent or guardian.

  • Mobile children must remain seated in the designated area or under the direct supervision of their parent or guardian at all times. Children must not run, climb on equipment or enter training areas while sessions or classes are in progress.

  • As the studio is a gym environment containing fitness equipment and potential hazards, Fit Femme by Jess reserves the right to request that a child be removed from the training area if their safety, or the safety of others, may be compromised.

  • If a child’s behaviour causes ongoing disruption to a session or class, or prevents the coach from safely delivering the service, Fit Femme by Jess reserves the right to end the session or ask the client to reschedule. Standard cancellation and session policies may apply.

  • Fit Femme by Jess accepts no responsibility or liability for any injury, loss or damage involving children attending the studio.

  • The decision to allow children to attend remains at the discretion of Fit Femme by Jess and may be refused where safety, capacity or the nature of the session requires.

5. Membership Cancellation

  • Memberships may be cancelled at any time by providing written notice.

  • A cancellation fee equivalent to one (1) week’s membership fee will apply.

  • Clients may continue to attend sessions during their final paid week or choose to forfeit any remaining sessions.

  • Membership fees are non-refundable.

6. Personal Training Liability & Medical Clearance

  • Personal Training services are provided by qualified Personal Trainer Jessica Dos Santos.

  • Every reasonable effort is made to provide a safe training environment and to ensure exercises are performed with correct technique.

  • Participation in any Personal Training session or Group Class is entirely at the client’s own risk.

  • Fit Femme by Jess and Jessica Dos Santos accept no responsibility or liability for any injury, illness, loss or damage sustained while participating in any service.

  • Clients with any existing medical condition, injury or health concern should obtain medical clearance from an appropriately qualified medical practitioner before participating.

  • Clients who choose to participate without obtaining medical clearance do so entirely at their own risk.

7. Nutrition Programs

  • Nutrition Programs provided by Fit Femme by Jess are intended for educational purposes only and do not replace medical or dietetic advice.

  • Clients are responsible for ensuring the program is appropriate for their individual circumstances.

  • Clients must disclose any known food allergies, intolerances or relevant medical conditions before commencing a Nutrition Program.

  • Clients are encouraged to seek advice from their General Practitioner or other qualified healthcare professional before commencing.

  • Fit Femme by Jess accepts no responsibility for any illness, allergic reaction or injury resulting from participation.

  • Nutrition Programs are non-refundable.

8. Intellectual Property

All training programs, nutrition plans, educational materials, downloadable resources and other content supplied by Fit Femme by Jess remain the intellectual property of Jessica Dos Santos.

Without prior written consent, clients must not:

  • Copy or reproduce any material.

  • Distribute or redistribute any material.

  • Modify or create derivative works.

  • Share, publish or publicly display any content.

  • Use any material for commercial purposes.

Unauthorised use may result in legal action.

9. PTP Products

By purchasing PTP fitness products from Fit Femme by Jess, you agree to the following:

  • No refunds or exchanges will be provided for change of mind.

  • Faulty or defective products may be eligible for repair, replacement or exchange in accordance with Australian Consumer Law.

  • This does not apply to damage resulting from misuse, improper handling or normal wear and tear.

  • Orders placed via Instagram (@fitfemmeofficial) must be paid in full before dispatch.

  • Orders placed before 2:00 pm (AEST/AEDT) will generally be dispatched the same business day.

  • Shipping costs are calculated based on the size, weight and destination of the order via Australia Post.

  • Unauthorised resale or redistribution of PTP products is prohibited.

10. General

  • Fit Femme by Jess reserves the right to amend these Terms & Conditions at any time. Updated Terms & Conditions will be made available on the Fit Femme by Jess website and will take effect immediately upon publication.

  • By continuing to use the services of Fit Femme by Jess, clients acknowledge and accept any updated Terms & Conditions.

  • If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Last Updated: July 2026

Fit Femme by Jess
Jessica Dos Santos